Clinical Account Manager

4DMedical

5d • $85,000 - $100,000

About The Position

The Clinical Account Manager is a clinical and educational partner to 4DMedical customers, working with Technical Account Managers to support implementation, onboarding, adoption, and ongoing use of 4DMedical technologies. The role bridges the technology and real-world clinical practice by working with radiologists, technologists, physicians, and other healthcare professionals to translate technical capabilities into effective clinical workflows.

The position combines clinical education, customer engagement, medical imaging, technology implementation, and customer success. It supports customers from initial implementation and go-live through ongoing education, adoption, and workflow optimization. The Clinical Account Manager also collaborates with Customer Solutions, Sales, Product, Engineering, and other internal teams to provide coordinated clinical and technical support and share customer insights.

Requirements

• A bachelor’s degree in healthcare, radiologic sciences, medical imaging, respiratory care, clinical science, education, or a related discipline, or equivalent relevant professional experience.
• Experience working in a clinical, healthcare, medical imaging, medical technology, or related environment.
• Experience providing clinical or technical education and training to healthcare professionals.
• Strong understanding of clinical workflows and ability to translate complex clinical and technical information into clear, practical guidance.
• Excellent presentation, communication, facilitation, and interpersonal skills.
• Confidence engaging with technologists, radiologists, physicians, healthcare leadership, and other clinical stakeholders.
• Strong customer relationship and stakeholder-management skills.
• Strong problem-solving skills and ability to address clinical, educational, workflow, and customer adoption challenges.
• Ability to collaborate effectively with Technical Account Managers and other cross-functional teams.
• Ability to work independently, manage multiple customer accounts and priorities, and maintain strong follow-through.
• Ability and willingness to travel to customer sites as required.

Nice To Haves

• Current or previous ARRT(R), ARRT(CT), RRT, RN, or another relevant healthcare credential.
• Hands-on experience in CT, radiology, medical imaging, pulmonary medicine, or respiratory care.
• Previous experience in Clinical Applications, Clinical Education, Clinical Account Management, or a similar customer-facing healthcare technology role.
• Experience implementing or supporting medical devices, imaging technologies, or healthcare software within hospitals or health systems.
• Experience developing and delivering clinical education programs, training materials, presentations, and site-specific workflows.
• Experience working directly with radiologists, imaging technologists, pulmonologists, physicians, and other clinical stakeholders.
• Experience partnering with Technical Account Managers, implementation teams, IT teams, or technical support teams.
• Knowledge of CT acquisition, image quality, imaging protocols, PACS/DICOM workflows, or radiology department operations.
• Experience supporting customer onboarding, implementation, validation, go-live, and post-launch adoption.
• Experience gathering customer feedback and communicating clinical insights to Product, Engineering, Sales, and other cross-functional teams.
• Experience educating audiences ranging from frontline clinical staff and technologists to physicians and healthcare leadership.
• Experience supporting multiple customer sites or accounts across different stages of implementation and adoption.
• Experience working effectively in a fast-paced and evolving medical technology environment.

Responsibilities

• Partner with Technical Account Managers to provide coordinated clinical and technical support to assigned customers.
• Serve as a clinical subject-matter resource during customer onboarding, implementation, validation, go-live, and ongoing utilization.
• Develop and deliver clinical education and training for radiologists, technologists, physicians, and other healthcare professionals.
• Deliver onsite and virtual training tailored to customer needs and clinical workflows.
• Translate complex technical capabilities into clear, practical clinical workflows and education.
• Support customer discussions requiring expertise in clinical workflows, imaging acquisition, education, or product utilization.
• Assess customer workflows and identify opportunities to integrate 4DMedical technologies into clinical practice.
• Identify barriers to adoption and collaborate with customers and internal teams to address clinical, educational, workflow, and technical challenges.
• Support go-live activities, including clinical readiness, user education, workflow implementation, and post-launch follow-up.
• Monitor clinical adoption and utilization and provide additional education and workflow support as needed.
• Build and maintain relationships with key clinical stakeholders and serve as a trusted clinical resource.
• Develop clinical education materials, presentations, training resources, and site-specific workflow guidance.
• Gather customer feedback and clinical insights and communicate them to Product, Engineering, Customer Solutions, Sales, and other internal teams.
• Manage multiple customer accounts and implementation activities with strong organization, communication, prioritization, and follow-through.
• Travel to customer sites as required for implementation, training, go-live support, and ongoing clinical engagement.

Benefits

• Medical health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) benefits, including employer contributions in accordance with the applicable 4DMedical plan.
• 20 paid vacation days per year for full-time employees, comprising 15 flexible vacation days and five fixed company vacation days.
• Paid U.S. company holidays.
• Company-provided technology and equipment appropriate to the role.
• Reimbursement of reasonable business-related expenses in accordance with company policy.
• Opportunities for professional growth and development within an innovative global medical technology company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level