Clinic Team Lead

Phoebe Putney Health System•Albany, GA

19d

About The Position

Under the direction of clinic leadership, the Clinic Team Leader coordinates and oversees office team members to support compassionate, professional patient care and effective office workflow. The role may include inventory tracking and replenishment, timekeeping, scheduling, supervising and training, and staff development in the front office, back office, or both. In collaboration with the Practice Manager and other clinic leadership, the Team Lead helps resolve issues and supports projects to improve patient flow. The position also supports adherence to regulatory requirements, clinical patient-care standards, and established policies and procedures. The Clinic Team Lead serves as a primary point of contact for patient and employee concerns, welcomes new hires, facilitates clinical huddles, and fosters a positive, productive team environment. The role includes daily communication with the Practice Manager to support quality service and exceptional patient care, as well as providing leadership with feedback and suggestions for improvement. During periods of high patient volume or to provide coverage, the Team Lead may be asked to float to other PPG clinics. Other related duties may be assigned.

Requirements

High school diploma or GED.
Two years of experience working in a medical office or healthcare setting.
Required experience must include performing at least two of the following: patient flow, customer service, oversight or monitoring of patient care delivered, or use of electronic medical records (EMR). Other medical office experience may be considered.
Working knowledge of pertinent regulatory agency requirements, such as State Board of Workers' Compensation, OSHA, and DOT.
Technical skill in using, maintaining, and troubleshooting equipment appropriate to the role, and ability to adapt to new technology.
Strong verbal and nonverbal communication skills for working with the Practice Manager, patients, and clinical staff.
Ability to demonstrate integrity, lead by example, meet challenges resourcefully, and persist through obstacles.
Ability to demonstrate competency in providing care based on patients' age, sex, weight, and demonstrated needs; non-clinical staff must demonstrate age-specific customer service skills.

Nice To Haves

Two-year or associate degree in business, leadership, or a similar field.

Responsibilities

Coordinate and oversee assigned clinic activities and office team members.
Partner with the Practice Manager to support effective and efficient patient care and daily clinic operations.
Support inventory tracking and replenishment, timekeeping, scheduling, supervision, training, and staff development as needed.
Help resolve operational issues and support projects to improve patient flow.
Support adherence to regulatory standards, clinical patient-care standards, and organizational policies and procedures.
Serve as a primary point of contact for patient and employee concerns.
Welcome new hires, facilitate clinical huddles, and foster a positive and productive team environment.
Communicate daily with the Practice Manager about service quality and patient care, and provide feedback and suggestions for improvement.
Assign tasks, provide training when necessary, and document employee progress, including that of new hires.
Support employee retention efforts and prevent or address conflict, escalating issues to the Practice Manager when needed.
Float to other PPG clinics when requested during high patient volume or to provide coverage.
Follow attendance and punctuality guidelines; attend staff meetings and complete mandatory training, in-services, and competency evaluations.
Maintain current knowledge in areas of responsibility and perform duties in alignment with organizational values, mission, vision, and departmental policies.
Wear protective clothing and equipment as appropriate.