Clinic Supervisor - Urgent Care - Western Hills

Mercy Health • Cincinnati, OH

8d

About The Position

The Site Supervisor assists in managing operations for an urgent care clinic, including staffing, training, supplies, workflow, billing processes, and customer service. The role helps maintain a safe, positive work environment and supports efficient patient care and daily clinic operations. The supervisor may travel to other urgent care facilities or adjust work hours as directed by the manager to meet patient care needs. Cross-functional duties may include front desk work, scribing, and supply ordering. Other job-related duties may be assigned, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Two years of experience in a healthcare setting.
• One year of experience in a supervisory or leadership role.
• Basic Life Support (BLS) certification within 90 days of hire.

Nice To Haves

• Current applicable licensure or certification, such as MA, ED Tech, or ED Tech Advanced.
• Experience with an electronic health record system such as EPIC, Docutap, or Experity.

Responsibilities

• Monitor clinic activity and patient flow to support efficient, effective patient care.
• Promote a positive culture and teamwork, and demonstrate excellence in interactions with patients and internal teams.
• Identify improvement opportunities, troubleshoot issues, and communicate or escalate them promptly to the provider, direct supervisor, or appropriate internal resources.
• Maintain a clean, orderly, and safe work area, exam rooms, and equipment.
• Maintain clinical and administrative skills needed for patient care and daily operations, and adhere to legal responsibilities and requirements of the role.
• Travel to other urgent care facilities or adjust work hours as directed by the manager to meet patient care needs.
• Perform cross-functional duties as needed, including registration, scheduling, answering phones, cash handling, scribing, and ordering supplies.
• Participate in interviews for front desk receptionist, medical assistant, x-ray technician, and other support staff positions.
• Create and maintain staff work schedules and ensure optimal staffing across clinic functional areas.
• Assist in evaluating staff behavior and taking disciplinary action.
• Ensure employees are adequately trained to perform assigned duties safely and correctly.
• Address customer feedback, monitor patient satisfaction metrics, and implement improvements to the customer experience.
• Ensure staff compliance with company policies and procedures and applicable state and federal rules and regulations.
• Maintain inventory processes and order supplies to ensure adequate stock.
• Participate in regular touch-base meetings and meetings for special projects as needed.
• Assist with problem-solving and implementation of operational strategies under clinic and market leadership.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED