Clinic Supervisor - Urgent Care - Western Hills

Bon Secours Mercy Health • Cincinnati, OH

7d

About The Position

The Clinic Supervisor assists in managing operations for an urgent care clinic, including staffing, training, supplies, workflow, billing processes, and customer service, while maintaining a safe and positive work environment. The role monitors clinic activity and patient flow, supports teamwork and quality care, identifies and escalates operational issues, and maintains the clinical and administrative skills needed for patient care and daily operations. The supervisor may travel to other urgent care facilities or adjust work hours as directed to meet patient care needs, and may perform cross-functional duties such as registration, scheduling, answering phones, cash handling, scribing, and supply ordering.

The position supports hiring, staff scheduling, training, performance and disciplinary processes, customer experience, policy and regulatory compliance, and inventory management. It also participates in meetings and assists with problem solving and operational strategy implementation under clinic and market leadership. Other job-related duties may be assigned, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Two years of experience in a healthcare setting.
• One year of experience in a supervisory or leadership role.
• Basic Life Support (BLS) certification, required within 90 days of hire.

Nice To Haves

• Current applicable licensure or certification, such as MA, ED Tech, or ED Tech Advanced.
• Experience with an electronic health record system such as EPIC, Docutap, or Experity.

Responsibilities

• Monitor clinic activity and patient flow to support efficient, effective patient care.
• Promote a positive culture and teamwork, and demonstrate excellence in interactions with patients and internal teams.
• Identify improvement opportunities, troubleshoot issues, and communicate or escalate them promptly to providers, the direct supervisor, or appropriate internal resources.
• Maintain clean, orderly, and safe work areas, exam rooms, and equipment.
• Maintain clinical and administrative skills to meet patient care and operational needs, and adhere to legal responsibilities and role requirements.
• Travel to other urgent care facilities or adjust work hours as directed to meet patient care needs.
• Perform cross-functional duties, including front desk registration, scheduling, answering phones, cash handling, scribing, and ordering supplies.
• Participate in interviews for front desk receptionists, medical assistants, x-ray technicians, and other support staff.
• Create and maintain staff work schedules and ensure appropriate staffing across clinic functions.
• Assist in evaluating staff behavior and administering disciplinary action.
• Ensure employees are adequately trained to perform assigned duties safely and correctly.
• Address customer feedback, monitor patient satisfaction metrics, and implement improvements to the customer experience.
• Ensure staff compliance with company policies and procedures and applicable state and federal rules and regulations.
• Maintain inventory processes and order supplies to ensure adequate stock.
• Participate in regular touch-base meetings and meetings for special projects as needed.
• Assist with problem solving and implementation of operational strategies under clinic and market leadership.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED