Clinic Supervisor - Urgent Care - Western Hills

Mercy Health BSMH • Cincinnati, OH

15h

About The Position

The Clinic Supervisor assists in managing operations for an urgent care clinic, including staffing, training, supplies, workflow, billing processes, and customer service. The role helps maintain a safe, positive work environment and supports efficient, effective patient care. The supervisor may travel to other urgent care facilities or adjust work hours to meet patient-care needs as directed by the manager, and performs cross-functional duties as needed. Other job-related duties may be assigned, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Two years of experience in a healthcare setting.
• One year of experience in a supervisory or leadership role.
• BLS Basic Life Support certification within 90 days of hire.

Nice To Haves

• Current licensure or certification, if applicable (MA, ED Tech, or ED Tech Advanced).
• Experience with an electronic health record system such as EPIC, Docutap, or Experity.

Responsibilities

• Monitor clinic activity and patient flow to support efficient and effective patient care.
• Promote a positive culture and teamwork, and demonstrate excellence in interactions with patients and internal teams.
• Identify improvement opportunities, troubleshoot issues, and communicate or escalate them promptly to the provider, direct supervisor, or other appropriate internal resources.
• Maintain clean, orderly, and safe work areas, exam rooms, and equipment.
• Maintain clinical and administrative skills needed for patient care and daily operations; understand and follow legal responsibilities and requirements of the role.
• Travel to other urgent care facilities or adjust work hours when necessary to meet patient-care needs, as directed by the manager.
• Perform cross-functional duties, including registration, scheduling, answering phones, cash handling, scribing, and ordering supplies.
• Participate in interviews for front desk receptionist, medical assistant, x-ray technician, and other support staff positions.
• Create and maintain staff schedules and ensure appropriate staffing across clinic functional areas.
• Assist with staff behavior evaluations and disciplinary actions.
• Ensure employees are adequately trained to perform assigned duties safely and correctly.
• Address customer feedback, monitor patient satisfaction metrics, and implement improvements to the customer experience.
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations.
• Maintain inventory processes and order supplies to ensure adequate stock.
• Participate in regular touch-base meetings and special-project meetings as needed.
• Assist with problem solving and implementation of operational strategies under clinic and market leadership.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED