Certified Medical Assistant (CMA) - Urgent Care - Western Hills

Mercy Health • Cincinnati, OH

5d

About The Position

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under a provider’s direction, the Medical Assistant contributes to completing the patient’s chief complaint by collecting measures such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing patient care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The position identifies and reports significant changes in patient condition, troubleshoots issues, and escalates problems to the provider, direct supervisor, or an appropriate internal resource. It maintains clinical and administrative skills in accordance with departmental competency guidelines and supports patient care and daily operations. The role may require travel to other facilities for BSMH providers or adjusted hours to meet patient care needs, as directed by the practice manager.

A high school diploma or GED is required. Completion of an accredited Medical Assistant post-secondary education program is preferred in most states and is subject to specific education requirements in South Carolina. Active Medical Assisting certification from an accepted certifying organization is required. BLS certification requirements vary by location. Externship or clinical lab training and one year of recent Medical Assisting experience are preferred.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals). NCMA and NRCMA are not accepted in South Carolina.
• Assessment-Based Recognition in Order Entry (ABR-OE) may be accepted if the incumbent cannot obtain MA certification; it is not accepted in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• For South Carolina positions, completion of one of the specified qualifying Medical Assistant education or training programs is required.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina).
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.

Responsibilities

• Collect patient information and measures, including respirations, blood pressure, pulse oximetry, height, weight, and temperature.
• Document patient and family needs and participate in planning and implementing patient care.
• Administer ordered medications within the Medical Assisting scope of practice and state guidelines.
• Understand and comply with the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in patient condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines to meet patient-care and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for BSMH providers or adjust hours to meet patient-care needs as directed by the practice manager.
• Record medical histories, vital statistics, and information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Collect blood, tissue, and other laboratory specimens, log them, and prepare them for testing.
• Provide authorized prescription and drug-refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, and physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED