Certified Medical Assistant (CMA) - Urgent Care - Western Hills

Bon Secours Mercy Health • Cincinnati, OH

3d

About The Position

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant helps complete the patient’s chief complaint, including measuring respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The position requires understanding the legal responsibilities of the Medical Assistant role, identifying and reporting significant changes in patient condition, troubleshooting and escalating problems, and maintaining clinical and administrative skills. The Medical Assistant shows patients to examination rooms and prepares them for the physician. Travel to other facilities or adjusted hours may be required to meet patient care needs as directed by the practice manager.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA. Some certifications are not accepted in South Carolina; an ABR-OE may be acceptable in certain circumstances, but is not accepted in South Carolina.
• In South Carolina, completion of one of the specified qualifying medical assisting education or training programs is required.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program (preferred outside South Carolina).
• Completion of externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire for BSMH locations and required at hire for Roper St Francis Healthcare locations; it is required before independent patient care at BSMH.

Responsibilities

• Collect patient information and vital signs, including respirations, blood pressure, pulse oximetry, height, weight, and temperature.
• Document patient and family needs and participate in planning and implementing patient care.
• Administer ordered medications within the Medical Assisting scope of practice and state guidelines.
• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in patient condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for providers or adjust hours to meet patient care needs as directed by the practice manager.
• Record medical history, vital statistics, and information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians in examining and treating patients, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED