Clinic Supervisor - Urgent Care - Finnneytown

Mercy Health • Cincinnati, OH

1d

About The Position

The Clinic Supervisor assists in managing operations for an urgent care clinic, including staffing, training, supplies, workflow, billing processes, and customer service. The role also helps maintain a safe, positive work environment and supports efficient patient care and clinic operations. The supervisor may travel to other urgent care facilities or adjust work hours as directed to meet patient care needs. Other job-related duties may be assigned, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a healthcare setting.
• At least 1 year of experience in a supervisory or leadership role.
• BLS Basic Life Support certification within 90 days of hire.

Nice To Haves

• Current licensure or certification, if applicable, such as MA, ED Tech, or ED Tech Advanced.
• Experience with an electronic health record system such as EPIC, Docutap, or Experity.

Responsibilities

• Monitor clinic activity and patient flow to support efficient and effective patient care.
• Promote a positive culture and teamwork, and demonstrate excellence in interactions with patients and internal teams.
• Identify improvement opportunities, troubleshoot issues, and communicate or escalate them promptly to appropriate resources.
• Maintain a clean, orderly, and safe work area, exam rooms, and equipment.
• Maintain clinical and administrative skills to meet patient care and daily operational needs, and comply with the legal responsibilities of the role.
• Travel to other urgent care facilities or adjust work hours as needed and directed by the manager.
• Perform cross-functional duties, including registration, scheduling, answering phones, cash handling, scribing, and ordering supplies.
• Participate in interviews for front desk receptionists, medical assistants, x-ray technicians, and other support staff.
• Create and maintain staff schedules and ensure appropriate staffing across clinic functions.
• Assist with staff behavior evaluations and disciplinary actions.
• Ensure employees are trained to perform assigned duties safely and correctly.
• Address customer feedback, monitor patient satisfaction metrics, and implement improvements to the customer experience.
• Ensure staff compliance with company policies and procedures and applicable state and federal rules and regulations.
• Maintain inventory processes and order supplies to ensure adequate stock.
• Participate in regular touch-base meetings and meetings for special projects.
• Assist with problem-solving and implementation of operational strategies under clinic and market leadership.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED