Clinic Supervisor

Southlake Orthopaedics•Birmingham, AL

18h

About The Position

The Clinic Supervisor is a working supervisor responsible for leading the Medical Assistant and Tech team at an outpatient clinic while continuing to provide hands-on clinical support. The role keeps daily clinic operations running smoothly so providers can see patients on time and patients receive excellent care. The supervisor hires, trains, schedules, coaches, and evaluates team members; coordinates staffing around provider schedules and patient volume; and addresses workflow bottlenecks in real time. Clinical duties include rooming patients, taking vitals, assisting providers, and casting and splinting as needed. The position also supports quality, safety, regulatory compliance, communication between providers and the MA/Tech team, and consistent processes across clinic locations. Employment at Southlake Orthopaedics is contingent on passing a pre-employment background check and drug test.

Requirements

Medical Assistant certification (CMA, RMA, or equivalent).
At least 3 years of clinical experience as a Medical Assistant or Tech.
Strong skills in phlebotomy, injections, and basic casting and splinting, with the ability to teach these skills.
Working knowledge of HIPAA, OSHA, and infection-control requirements.
Clear communication and a calm, solutions-focused approach under pressure.
Flexibility to cover clinic needs, including occasional travel to other locations.
Ability to stand and walk for long periods and help position patients.
Ability to lift up to 25 lbs.
Ability to comply with PPE and safety protocols in a setting with possible exposure to bloodborne pathogens.
Must pass a pre-employment background check and drug test.

Nice To Haves

Orthopedic or specialty practice experience.
At least 1 year in a lead, charge, or supervisory role.
Experience with Modernizing Medicine (ModMed) or a similar EHR.

Responsibilities

Supervise the daily work of Medical Assistants and Techs at the clinic.
Interview candidates and recommend hires in coordination with the Operations Manager.
Onboard and train new team members, and verify their clinical skills before they work independently.
Coach team members, provide feedback, and complete performance reviews.
Keep team certifications, CPR/BLS, and required training up to date.
Build team schedules around provider schedules and patient volume.
Approve time off, review timecards, and arrange coverage for call-outs.
Assign Medical Assistants and Techs to providers and adjust assignments as needed.
Monitor wait times and room turnover, and address workflow bottlenecks.
Ensure the team follows protocols for intake, vitals, documentation, injections, casting, and splinting.
Audit charts and rooming practices.
Uphold HIPAA, OSHA, infection-control, and sterilization standards.
Help resolve incidents, safety concerns, and patient complaints.
Room patients, take vitals, assist providers, and cast and splint when needed.
Serve as a resource for clinical and workflow questions.
Keep exam rooms, casting areas, and supplies stocked, and ensure equipment is maintained.
Serve as the main link between providers and the Medical Assistant/Tech team.
Lead regular team huddles and share leadership updates.
Work with Clinic Supervisors at other locations to maintain consistent processes.