Clinic Supervisor

Johns Hopkins University•Baltimore, MD

1d•$22 - $38•Onsite

About The Position

The Clinic Supervisor oversees and directs the daily activities of staff in a small, high-volume oculoplastic sub-specialty clinic to support smooth operations and positive patient relations. The role provides direct support and serves as the primary contact for registration staff on operational and administrative matters, including authorizations, appointment and surgical scheduling, registration, and insurance questions. The supervisor orients, trains, and directs patient service coordinators (PSCs), surgical schedulers, and medical office coordinators (MOCs), manages weekly schedules to ensure adequate coverage, and acts as a resource in a team-focused environment. The position addresses patient questions and concerns, resolves issues promptly and accurately, and documents patient interactions in the electronic medical record. It works with payors to understand requirements and obtain authorizations for clinical procedures, services, medications, and supplies. The supervisor acts independently with professionalism and efficiency and also provides administrative support to faculty and the Fellowship program. This is a full-time, exempt position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., located on the School of Medicine campus.

Requirements

High school diploma or graduation equivalent.
Four years of related experience, including previous lead or supervisory experience.
Additional education may substitute for up to one year of required experience, subject to the JHU equivalency formula.

Nice To Haves

Two years of college or equivalent work experience.
Two years of related ophthalmology or JHH system work experience.
Knowledge of medical terminology.
Knowledge of medical insurance coverage.

Responsibilities

Train new patient service coordinators and serve as lead for current PSC staff and other medical office coordinators.
Train the surgical scheduler and serve as lead for current scheduling staff.
Oversee and direct the day-to-day activities of PSCs, technicians, and other medical office coordinators.
Assist with patient scheduling and registration, check-in/check-out, and coordination of clinic cancellations and rescheduling.
Serve as the practice subject matter expert on government and commercial insurance information.
Handle complex situations using knowledge of healthcare resources, including those involving VIP patients, international patients, insurance, and unique scheduling needs.
Educate patients about their coverage and payment responsibilities.
Obtain pre-certifications, authorizations, and referrals required by payors for clinical procedures, services, and medications.
Ensure patients understand and sign required insurance-related documentation, such as Advance Beneficiary Notice and Exclusion of Benefits forms.
Collect patient payments as needed and follow time-of-service collection protocols.
Accurately document insurance information in the electronic medical record system.
Review schedules in advance to verify insurance requirements and confirm authorizations for scheduled procedures and services.
Stay current on payor notices about prior authorization requirements for procedures, services, and medications.
Serve as the primary contact for interdisciplinary divisions, including the Call Center and other Wilmer clinics, for Oculoplastic service questions.
Resolve patient questions promptly and involve staff, faculty, or other divisions, such as billing, as needed.
Monitor In-Basket messages daily and run weekly and monthly reports to monitor volume, completion rates, and staff productivity.
Participate in tasks required to ensure compliance with regulatory requirements.
Monitor registration workflow and recommend and implement improvements.
Provide administrative support to the Fellowship program for interview, credentialing, and onboarding tasks for at least one Fellow.
Offer administrative assistance to each of the five faculty members.
Perform other duties as assigned.