Clinic Supervisor

Orthopaedics East•Greenville, NC

2d•Onsite

About The Position

The Clinic Supervisor helps provide high-quality patient care by assisting the Clinic Director and clinic staff in optimizing physician-patient contact time, supporting patient flow, and addressing daily administrative and patient-care issues. The position serves as backup to the Clinic Director and supports clinical operations, staff, providers, and patients. The role requires compliance with the Practice’s Code of Conduct, Compliance Program, policies, and procedures. This is a full-time, on-site position at the Practice’s Greenville, North Carolina clinic. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with possible rotation through the weekend walk-in clinic on Saturday and Sunday, 9:30 a.m. to 3 p.m. Employment begins with a 90-day probationary period; employment remains at will.

Requirements

High school diploma or GED.
Minimum of 5 years of medical office experience.
Knowledge of Practice software and computer systems.
Competence with all Microsoft Office Suite software.
Experience maintaining confidentiality when handling sensitive issues.
Ability to make sound and accurate judgments when solving work issues.
A successful record of following through on commitments and demonstrated dependability.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Consistent attendance, punctuality, and conformance to the work schedule assigned by the Practice.

Nice To Haves

Secondary training and/or education.
Medical office experience in a billing and/or clinic support environment.
Minimum of 5 years in a supervisory or lead position.

Responsibilities

Work with clinical staff on the floor to troubleshoot issues and answer questions.
Cover staffing shortages as needed, including creating the weekly clinic schedule and providing lunch coverage.
Resolve patient issues when necessary.
Provide management coverage when managers are absent and support the Clinic Director and other leaders as needed.
Assist in developing standards and procedures for nursing care and evaluating services.
Orient, teach, and guide staff to improve service quality and quantity.
Assist in evaluating clinical staff performance and support the manager in resolving personnel issues.
Participate in interviewing and selecting new staff members.
Help organize staff meetings and participate in presentations as needed.
Audit clinic rooms for cleanliness, stock levels, and signage, and report issues to the appropriate leaders.
Keep Medical Assistant and physician stations organized and neat.
Ensure the surgical room is clean and organized and verify autoclaved instruments are clean and ready for procedures.
Ensure biohazard sharps and containers are used and emptied properly.
Coordinate with the Lab Team and providers on abnormal lab results and follow protocols to clear patients for surgery.
Support providers with stat and holiday admissions.
Assist with nurse visits and medication questions from patients.
Assist with community college externships for Medical Assisting students.
Manage clinical team message boxes to ensure medication messages are answered the same day and patient questions are answered promptly.
Directly supervise departmental employees through training, coaching, counseling, and performance management in partnership with the Clinic Director.
Plan, assign, and direct work; participate in hiring and training; conduct performance reviews; and support disciplinary action in partnership with administration.
Perform other related duties as required.