Clinic Supervisor (Medical Clinic)

San Gorgonio Memorial Hospital•Banning, CA

About The Position

The Clinic Supervisor reports to the Vice President of Ancillary Services or designee and coordinates and supervises the daily administrative and operational activities of SGMH District Clinics. The role supports efficient patient access, effective clinic workflow, appropriate staffing, regulatory compliance, fiscal responsibility, and high-quality patient service. The supervisor collaborates with physicians, advanced practice providers, clinical personnel, and hospital leadership to support patient care, clinic performance, and organizational objectives. Administrative oversight does not include independently directing clinical practice or performing tasks requiring professional licensure unless appropriately licensed and authorized. The position includes clinical tasks such as taking patient histories and vital signs, assisting with examinations and procedures, administering prescribed medications and injections, providing patient education, supporting prenatal and postnatal care under OB-GYN guidance, and maintaining accurate patient records. Administrative responsibilities include overseeing office operations, policies and procedures, supplies and equipment, staff training, scheduling and coverage, patient relations, budget and revenue-cycle monitoring, compliance and quality assurance, and facility and inventory management.

Requirements

Medical Assistant certification or training documentation.
American Heart Association Basic Life Support (BLS).
High school diploma or equivalent; an equivalent combination of relevant education, training, and experience may be considered.
Three years of relevant medical-office or outpatient-clinic experience, including at least one year coordinating workflows, training staff, or serving in a lead or supervisory capacity; equivalent relevant experience may be considered.
Previous supervisory or managerial experience is required.
Working knowledge of appointment scheduling, registration, insurance verification, referral workflows, electronic health records, and confidentiality procedures.
Ability to organize competing priorities, communicate clearly, provide job instruction, resolve operational problems, and collaborate with patients, staff, and clinicians.
Ability to perform the essential functions with or without reasonable accommodation.
Strong leadership, staff management, and team-motivation skills.
Strong clinical skills and ability to perform a variety of patient-care tasks.
Excellent organizational, multitasking, analytical, and problem-solving abilities.
Effective verbal, written, communication, and interpersonal skills.
Proficiency with electronic health records, clinic management software, and Microsoft Office.
Knowledge of medical billing and coding practices.
Ability to handle sensitive information confidentially and professionally.
Excellent customer service skills and ability to support staff, patients, and families.
Ability to manage stressful situations and work effectively in a fast-paced, high-pressure environment.
Professional and cooperative conduct, positive interpersonal skills, and ability to maintain constructive relationships with physicians, administrators, and staff.
Ability to participate actively in problem-solving, give and receive constructive feedback, treat others with dignity and respect, and hold staff accountable to professional standards.

Nice To Haves

Certification in medical office management, such as CMOM or CPM.
Coursework or an associate degree in healthcare administration, business, or a related field.
Experience with clinic quality-improvement projects and the clinic’s electronic health record system.
Familiarity with healthcare regulations and compliance standards.

Responsibilities

Coordinate and supervise the daily administrative and operational activities of SGMH District Clinics.
Perform routine clinical tasks, including taking patient histories and vital signs and assisting with examinations and procedures.
Administer medications and injections as prescribed by a physician.
Provide patient education on health maintenance, disease prevention, and treatment plans.
Assist with prenatal and postnatal care under the guidance of OB-GYN providers.
Maintain accurate, confidential patient records in compliance with HIPAA and other legal requirements.
Oversee scheduling, patient registration, medical records management, billing, and insurance processing.
Implement and maintain office policies and procedures to support efficient operations and regulatory compliance.
Manage procurement of office supplies, equipment, and services within budgetary constraints.
Conduct staff meetings and training sessions to promote improvement and professional development.
Coordinate staff schedules, assignments, attendance, and daily coverage; escalate staffing shortages that affect safe patient care.
Participate in recruitment, onboarding, coaching, and performance evaluations; recommend corrective actions and personnel changes through established management and HR processes.
Maintain employee competency, orientation, and training records as applicable.
Address patient inquiries, concerns, and complaints promptly and professionally, and facilitate communication among patients, staff, and providers.
Oversee patient appointment scheduling to optimize workflow and minimize wait times.
Monitor and manage the clinic budget, including payroll, accounts receivable, and accounts payable.
Review labor utilization and expenses, verify timekeeping, identify registration and billing workflow problems, track revenue-cycle indicators, and recommend operational efficiencies.
Prepare financial reports and analyze data for cost reduction and operational improvement.
Coordinate with billing staff to support accurate and timely insurance claims and patient billing.
Ensure compliance with healthcare regulations, including HIPAA and OSHA, and implement quality assurance programs.
Maintain a clean, safe, and welcoming clinic environment; coordinate equipment and facility maintenance and repairs.
Manage medical and office supply inventory.