Clinic Supervisor

OrthoArizona • Phoenix, AZ

2d

About The Position

The Clinic Supervisor manages day-to-day front- and back-office functions to support effective clinical operations and ensure compliance with practice policies, MIPS, BPCI and other value-based initiatives, and customer service standards. The role trains new hires on clinical policies, procedures, and patient care standards, including cross-training staff, and assists the Clinic Manager with staffing schedules and coverage for provider teams.

The Clinic Supervisor oversees direct reports’ timecards and PTO/PST submissions, conducts regular one-on-ones, provides coaching and feedback, and supports performance reviews and disciplinary documentation. The role coordinates with other department heads, ensures patient-care standards and workflows follow company policies, serves as the primary contact for patient escalations and complaints, and supports training and effective use of practice management and EMR software. Other duties may be assigned.

Requirements

• Medical industry knowledge, including medical terminology and insurance terms.
• Working knowledge of computer programs and technologies used in a medical office setting.
• Excellent written and verbal communication skills.
• High school diploma or GED.
• Maintains CPR certification.

Nice To Haves

• Prior experience in a back-office position.
• Staff supervision experience.

Responsibilities

• Manage day-to-day front- and back-office functions to ensure effective clinical operations and compliance with practice policies, MIPS, BPCI and other value-based initiatives, and customer service standards.
• Train new hires on clinical policies and procedures and patient care standards, including cross-training staff.
• Assist the Clinic Manager with clinical staffing schedules and finding coverage for provider teams.
• Review, correct, and approve direct reports’ PTO/PST and timecards in accordance with payroll calendars and policies.
• Conduct regular one-on-ones with clinic staff and provide coaching, feedback, and performance reviews as needed.
• Assist the Clinic Manager with documentation related to disciplinary actions or performance concerns.
• Communicate and partner with other department heads to ensure consistency in shared duties, including Billing, Administrative Centers, and DME.
• Ensure patient-care standards and workflows are completed according to company policies and procedures.
• Serve as the primary point of contact for patient escalations and complaints.
• Serve as a subject matter expert on practice management and EMR software and assist with related training.
• Perform other duties as assigned.

Benefits

• Robust paid time off package, including sick time, holidays, and paid time off.
• Medical insurance with multiple plan options.
• Health Savings Account with company contributions.
• Dental insurance.
• Vision insurance.
• 401(k).
• Pet insurance.
• Identity theft protection and legal assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED