Clinic Supervisor

OrthoArizona • Phoenix, AZ

1d

About The Position

The Clinic Supervisor is responsible for the day-to-day management of front- and back-office functions to support effective clinical operations and ensure compliance with practice policies, MIPS, BPCI and other value-based initiatives, and customer service standards. The role provides staff training and cross-training, supports clinical staffing and scheduling, oversees timecards and leave requests, and coaches and evaluates clinic staff. The Clinic Supervisor also works with the Clinic Manager and other department heads, upholds patient care workflows, handles patient escalations, and serves as a subject matter expert for practice management and EMR software.

Requirements

• Medical industry knowledge, including medical terminology and insurance terms.
• Working knowledge of computer programs and technologies used in a medical office setting.
• Excellent written and verbal communication skills.
• High school diploma or GED.
• Maintain CPR certification.

Nice To Haves

• Prior experience in a back-office position.
• Staff supervision experience.

Responsibilities

• Manage day-to-day front- and back-office functions to ensure effective clinical operations and compliance with practice policies, MIPS, BPCI and other value-based initiatives, and customer service standards.
• Lead training for new hires on clinical policies and procedures and patient care standards, including cross-training staff.
• Assist the Clinic Manager with clinical staffing schedules and arrange coverage when necessary for provider teams.
• Review, correct, and approve direct reports’ PTO/PST requests and timecards in accordance with the payroll calendar and policy.
• Conduct regular one-on-one meetings with clinic staff and provide coaching, feedback, and performance reviews as needed.
• Assist the Clinic Manager with documentation related to disciplinary actions or performance concerns.
• Communicate and partner regularly with other department heads to maintain consistency in shared duties, including Billing, Administrative Centers, and DME.
• Ensure patient care standards and workflows are completed according to company policy and procedure.
• Serve as the primary point of contact for patient escalations or complaints.
• Act as a subject matter expert on practice management and EMR software and assist with related training.
• Perform other assigned duties.

Benefits

• Robust paid time off package, including sick time, holidays, and paid time off.
• Medical insurance with multiple plan options.
• Health Savings Account with company contributions.
• Dental insurance.
• Vision insurance.
• 401(k).
• Pet insurance.
• ID theft protection.
• Legal assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED