Certified Ophthalmic Assistant - Supervisor - Full benefits, no weekends!

Tidewater Eye Centers•Chesapeake, VA

7h•$24 - $29•Hybrid

About The Position

A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

Requirements

Ability to interact with all levels of employees in a courteous, professional manner at all times
Exhibit fair and compassionate leadership
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team-oriented and patient-focused
Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
High school diploma or GED equivalent
Two years of management experience in Ophthalmology or related industry
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Frequent walking (75%), sitting (50%), and standing (50%)
Regular bending, stooping, and reaching (25–50%)
Able to lift, carry, push, and pull items up to 25 lbs
Strong fine motor skills and full use of hands are essential
Constant grasping, writing/typing, and use of technology
Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time
Occasional driving or climbing may also be necessary

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred

Responsibilities

Execute day-to-day operations of the office by ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
Lead the office by guiding them to success through focused support and coaching
Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
Collaborate with Clinic Manager and HR on employee relations and recruitment needs
Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement
Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
Actively train employees on how to provide a world-class patient experience
Act as the liaison between employees and the Clinic Manager and Corporate
Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
Ensure the office and employees are always compliant with HIPAA