Clinic Scheduler (2490)

Highland District Hospital•Hillsboro, OH

22d•Onsite

About The Position

The Clinic Scheduler (also identified in the description as the Outpatient Scheduler) performs scheduling duties in accordance with department and organization policies, procedures, and guidelines. The role schedules patient appointments, collects and updates patient information, maintains current schedules, and coordinates with physician office staff to resolve scheduling difficulties. The scheduler also handles telephone requests and communicates appointment changes and messages to patients, staff, and physicians. The position emphasizes compassionate, respectful service, teamwork, confidentiality, patient rights, safety, and continuous quality improvement. The scheduler completes required skills validation, competencies, and education, maintains an orderly work area, and assists with patient activities as assigned. The work consists of eight-hour shifts, with flexibility and availability according to hospital needs, including irregular hours and weekends.

Requirements

High school graduate or equivalent.
Previous experience or on-the-job training.
Completion of the orientation program and attendance at departmental in-services.
Ability to follow directions accurately and function under pressure and during emergencies.
Responsibility, initiative, honesty, cooperation, and high ethical standards.
Strong organization, communication, and computer skills.
Ability to work flexible hours and according to hospital needs.
Physical and emotional ability to handle irregular hours and weekends with minimal absences.
Sufficient hearing and vision to carry out clerical duties.
Successful completion of a medical examination after an offer of hire.
Must be free of unlawful substances and alcohol.

Nice To Haves

At least one year of experience in clerical, secretarial, or medical work.

Responsibilities

Schedule patient appointments according to established protocols and obtain required information from new and established patients.
Enter and update patient information, including demographics and insurance details.
Answer telephone calls promptly and professionally; record appointment requests, follow-up requests, and cancellations.
Notify patients of appointment time changes caused by cancellations or schedule delays, and relay information promptly to appropriate staff or physicians.
Keep staff informed of messages.
Organize and maintain current schedules, working with physician office staff to eliminate scheduling difficulties.
Respond positively and efficiently to changing patient acuity and scheduling demands.
Provide patient teaching as part of the described scheduling process.
Promote positive relations with patients, families, co-workers, physicians, and physician office staff.
Support continuous improvement and quality service, as reflected in quality improvement results and patient satisfaction.
Complete annual skills validation and maintain required competencies and education.
Maintain a safe and neat work area and follow patient privacy, confidentiality, dress code, and safety requirements.
Assist with patient activities as assigned.
Work collaboratively with health team members, participate in in-service education, and uphold hospital behavior standards and corporate compliance initiatives.