Clinic Scheduler

INNOVATIVE INTEGRATED HEALTH•Fresno, CA

1d•$18 - $23•Onsite

About The Position

The Clinic Scheduler handles all participant appointments within Innovative Integrated Health (IIH) facilities and serves as a liaison between participants and medical staff. The role includes greeting and directing participants, checking them in and out, answering telephones, entering demographic information, scheduling and confirming clinic appointments, and providing other administrative support for organizational operations. The Clinic Scheduler collaborates with care team members, particularly Primary Care Physicians and Registered Nurse Case Managers, to schedule and reschedule appointments and assessments. The position supports front-office operations, maintains appointment documentation in the Electronic Health Record, identifies barriers to attendance and helps develop solutions, and ensures participants know about upcoming appointments. The employee also supports participant confidentiality and rights, attends assigned meetings and activities, and performs other related duties as assigned. The position is based at the Fresno facility. Work is generally performed indoors in a well-lighted, well-ventilated, heated, and air-conditioned environment. The role requires access to all areas of the center and involves lifting, hand and finger dexterity, and periods of sitting, standing, walking, and repetitive limb movements. A flexible schedule may be required. Use of a personal vehicle may be required; if used, a valid California Driver’s License is required.

Requirements

At least two years of experience in an appointment-scheduling position; medical office experience is preferred.
At least one year of documented experience working with a frail or elderly population.
Knowledge of medical terminology.
High school diploma or equivalent.
Proficient computer skills, including MS Office (Word, Excel, Access, PowerPoint, and Outlook).
Knowledge of general office procedures, equipment, and filing systems.
Ability to communicate effectively, both orally and in writing.
Ability to quickly learn department policies, procedures, goals, and services.
Attention to detail and accuracy.
Ability to change priorities regularly.
Ability to work effectively and harmoniously with staff, older adults, public and private agencies, governmental officials, service providers, and peers.
Ability to communicate verbally with excellent comprehension of English.
Ability to access all areas of the center throughout the workday.
Ability to lift 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; assistance from another employee is required when attempting to lift or transfer objects over 50 pounds.
Ability to perform constant hand grasping and finger dexterity; frequent sitting, standing, walking, and repetitive leg and arm movements; and occasional bending, forward and overhead reaching, squatting, and kneeling.
Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Nice To Haves

Graduation from a medical office assistant training program.
Appointment-scheduling experience in a medical office setting.

Responsibilities

Collaborate with care team members, especially the Primary Care Physician and Registered Nurse Case Manager, to schedule and reschedule participant clinic appointments.
Schedule participant assessments.
Answer telephone calls by the third ring in a friendly and professional manner.
Assist with coordinating day-to-day front-office check-in and check-out operations.
Provide professional, calm, and pleasant customer service to participants, physicians, and medical office staff.
Confirm and document participant appointments in the Electronic Health Record.
Ensure participants are aware of upcoming appointments and receive reminders so appointments are kept or rescheduled promptly.
Identify issues that could prevent participants from attending appointments and communicate possible solutions to management and participants.
Review schedules, identify challenges, and develop plans to resolve them.
Pull files and determine multilevel scheduling needs to support participant engagement and satisfaction.
Ensure necessary equipment and supplies are available for scheduled participant appointments.
Protect participant and business information and respect participant confidentiality and rights.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Follow center practices, procedures, and policies, including assigned break times and attendance requirements.
Accept assigned duties cooperatively and perform other related duties as assigned.
Be flexible in the schedule of hours worked.
Use a personal vehicle if required; a valid California Driver’s License is required when doing so.