Clinic Receptionist

JOURNEY MENTAL HEALTH CENTER INC • Madison, WI

13d • Onsite

About The Position

The Clinical Receptionist (PSSII) supports, organizes, and administers the operations of clinic-based services. The role produces documents, files information, answers phones, and handles scheduling to support clinical activities. It also provides assistance to meetings and workgroups across Journey Mental Health Center. The position reports to the Revenue Cycle Team Leader and may take on other projects and duties as directed. Limited evening hours may be required to cover other clinic-based programs and check-in desks.

Requirements

• Superior communication skills, including the ability to take accurate messages and communicate calmly, effectively, and courteously with a variety of customers, orally and in writing.
• Flexibility, problem-solving ability, multitasking skills, and strong attention to detail.
• Ability to work independently and as part of a larger team.
• Knowledge and understanding of handling confidential information.
• Strong commitment to and comfort working with individuals recovering from mental health or AODA issues.
• Successfully pass the Background Information Disclosure (BID) and required caregiver and criminal background checks.

Nice To Haves

• Experience providing administrative support or customer service in a clinic setting.
• Bilingual Spanish/English.
• Strong computer skills, including developing and monitoring databases and using email, the internet, Word, Excel, and other applications and programs.
• Knowledge of or experience using an Electronic Health Record (EHR).

Responsibilities

• Answer phones and provide information, support, and direction to callers in a culturally competent, calm, effective, and courteous manner.
• Check consumers in by collecting, reviewing, and updating information in an electronic health record (EHR).
• Support scheduling needs for clinical staff.
• Maintain a comfortable waiting-area environment by addressing consumer behaviors and concerns and obtaining additional support when necessary.
• Support staff with copying, supply maintenance, and other office tasks.
• Provide coverage for program desks as needed.
• Coordinate with Clinical Nursing and Prescribing staff to support clinic-based program needs.
• Provide assistance to meetings and workgroups across Journey Mental Health Center.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED