Clinic/Practice Assistant II

Mass General Brigham•Salem, MA

27d•$18 - $25•Onsite

About The Position

Performs administrative and basic clinical-support functions under general supervision to help ensure smooth, efficient clinical service or practice operations. Work includes routine clerical tasks and administrative duties related to patient visits, such as scheduling, check-in, and check-out. Specific duties may vary by department. The posting states that this position does not require patient care.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with the Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively with others.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills to handle multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential; various issuers accepted.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, and/or take messages about prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
Perform more complex or specialized functions at an advanced competency level, such as surgical scheduling or schedule changes and blocking.