Clinic Practice Assistant I - Per Diem

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Performs routine administrative and basic clinical-support functions to help maintain smooth, efficient clinical service or practice operations, under close to general supervision. Duties are primarily repetitive and routine and may vary by department. Administrative tasks support patient visits and include scheduling, check-in, and check-out. This position does not require patient care.

Requirements

High school diploma or equivalent.
Healthcare office experience: 0–1 year required.
Basic proficiency with all Office Suite applications.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and convey information verbally to others.
Ability to understand work-related documents and communicate clearly, including composing or editing emails, memos, and letters, and taking complete and accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to requests for information.
Assist with patient flow processes.