Clinic/Practice Assistant (per diem) - Spaulding Outpatient

Mass General Brigham•East Sandwich, MA

1d•$18 - $23•Onsite

About The Position

The Clinic/Practice Assistant supports smooth and efficient clinical service or practice operations by performing administrative and basic clinical functions under close to general supervision. This per diem position is at the Outpatient Registration front desk in East Sandwich. Patient care is not required, and duties may vary by department. The role performs routine clerical work and supports patient visits through scheduling, check-in, and check-out. It is onsite at 311 Service Road, with a day shift and 0 scheduled weekly hours.

Requirements

High school diploma or equivalent.
Healthcare office experience: 0–1 year required.
Basic proficiency with all Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively.
Ability to manage own time and the time of others.
Strong organization and time-management skills to manage multiple tasks, follow established protocols, and work within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to the patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to information needs.
Assist with patient flow processes.