Clinic/Practice Assistant Senior- Per Diem

Mass General Brigham•Boston, MA

5d•$19 - $28•Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Supports patient visits through scheduling, check-in, and check-out duties and performs the duties of other Clinic/Practice Assistant levels at the highest proficiency level. Specific duties may vary by department. The role is onsite at 100 Blossom Street, works a day shift, and is per diem.

Requirements

High school diploma or equivalent required; experience cannot substitute for this education requirement.
Three to five years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly with others.
Ability to manage own time and the time of others; strong organization and time-management skills to handle multiple tasks, follow protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments, maintain appointment records, respond to routine caller inquiries, and schedule appointments.
Process patient billing forms and scan documents into patient medical records/LMR.
Serve as a super user for scheduling, registration, and billing systems, and assist with training others in these areas.
May perform more complex or specialized functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.
Provide functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversee the daily activities of practice staff.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform patient check-in and check-out duties.