Practice Assistant II - Per Diem

Mass General Brigham•Foxborough, MA

1d•$18 - $25•Onsite

About The Position

The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. The role includes scheduling, check-in and check-out, patient communication, and office coordination, with duties that may vary by department. This per diem role supports an urgent care environment and provides coverage for vacations, paid time off, leaves, and call-outs. The position is onsite at 20 Patriot Place, with rotating shifts and a stated preference for evening and weekend availability.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency with Microsoft Office and standard office equipment.
Knowledge of office operations and administrative procedures.
Strong phone, customer service, verbal, and written communication skills.
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
Excellent organizational and time-management skills.
Ability to follow established processes and work effectively within a team.
Dependable, flexible, comfortable working independently, and able to thrive in a fast-paced urgent care environment.

Nice To Haves

Prior urgent care or medical front desk/registration experience.
Evening and weekend availability.

Responsibilities

Schedule patient appointments and maintain appointment records.
Greet and assist patients and respond to routine inquiries.
Manage phone calls, appointment scheduling, and message routing.
Process billing forms and scan documents into EPIC.
Request medical records and laboratory results.
Distribute mail and faxes and prepare routine correspondence.
Collect patient co-payments as needed.
Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.