Per Diem Practice Assistant II, Orthopaedics
About The Position
The Brigham and Women's Hospital, Inc. is seeking a Per Diem Practice Assistant II for its Orthopaedics ambulatory practice. Support is needed primarily on Wednesdays and Thursdays, with flexibility to assist on other days as needed. This fast-paced role supports a positive patient experience through patient check-in and check-out, appointment scheduling, and customer service. The ideal candidate is organized, personable, and able to work in a busy environment while delivering compassionate, patient-centered care. The position performs administrative duties for a clinical service or physician practice, including managing appointments and records, greeting and assisting patients, handling calls and routine inquiries, processing billing forms, and scanning documents to patient records in EPIC. Additional duties may include obtaining medical records and lab results, distributing mail and faxes, accepting co-payments, and screening or taking messages about prior authorizations, provider questions, prescription refills, and test results. The Practice Assistant may serve as a Super User for scheduling, registration, and billing systems, train others, and perform more advanced or specialized functions such as surgical scheduling or schedule changes and blocking.
Requirements
- High school diploma or equivalent.
- 2–3 years of office experience.
- Proficiency with all Office Suite applications.
- Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
- Ability to use a phone system to manage non-routine calls and resolve routine issues as appropriate.
- Effective written and verbal communication, including composing or editing emails, memos, and letters and taking complete, accurate messages.
- Ability to understand work-related written materials and communicate clearly with others.
- Ability to manage own time and the time of others.
- Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.
Responsibilities
- Perform routine administrative duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- Process patient billing forms and scan documents to patient medical records in EPIC.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Accept co-payments when required.
- Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
- Act as a Super User for scheduling, registration, and billing systems, and assist with training others in these areas.
- Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.
Benefits
- Career advancement opportunities
- Differentials, premiums, and bonuses as applicable
- Recognition programs designed to celebrate contributions and support professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
