Per Diem Practice Assistant II, Orthopaedics

Mass General Brigham•Boston, MA

8d•$18 - $25•Onsite

About The Position

We are seeking support primarily on Wednesdays and Thursdays, with the flexibility to assist on other days as needed. This is a fast-paced ambulatory practice where you'll play a key role in creating a positive patient experience by checking patients in and out, scheduling appointments, and providing outstanding customer service. The ideal candidate is organized, personable, and thrives in a busy environment while delivering compassionate, patient-centered care.

Requirements

High School Diploma or Equivalent required
Office experience of 2-3 years required
Proficiency with all Office Suite
Knowledge of office operations and standards
Understanding of office procedures including filing, copying, scanning, printing, and faxing.
Ability to use the phone system to manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

Perform routine administrative duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical records/EPIC.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
May be required to accept co-payments.
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration, and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.