Per Diem Practice Assistant II, Neurosciences

Mass General Brigham • Boston, MA

6d • Onsite

About The Position

The Brigham and Women's Hospital, Inc. is seeking a per diem Practice Assistant II for a fast-paced ambulatory Neurosciences practice. The role primarily supports the practice on Tuesdays, Wednesdays, and Fridays, with flexibility to assist on other days as needed. The Practice Assistant helps create a positive patient experience by checking patients in and out, scheduling appointments, and providing customer service. The position performs routine administrative duties for a clinical service or physician practice and may handle more complex tasks, such as surgical scheduling and schedule changes or blocking, at an advanced competency level. The assistant may act as a super user for scheduling, registration, and billing systems and help train others.

Requirements

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with all Office Suite applications.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system to handle less routine calls and resolve routine issues as appropriate.
• Effective written and verbal communication, including composing or editing emails, memos, and letters and taking complete, accurate messages.
• Ability to understand work-related written materials and communicate information clearly to others.
• Ability to manage one's own time and the time of others.
• Strong organization and time-management skills; ability to manage multiple tasks, follow established protocols, and work within systems.

Responsibilities

• Perform routine administrative duties for a clinical service or physician practice office.
• Schedule patient appointments and maintain appointment records.
• Greet and assist patients, including checking them in and out.
• Answer telephones, respond to routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents into patient medical records/EPIC.
• Request patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Accept co-payments when required.
• Handle, screen, and take messages concerning prior authorizations, provider questions, prescription refills, and test results.
• Act as a super user for scheduling, registration, and billing systems, and assist with training others.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.

Benefits

• The employer describes competitive base pay, comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, recognition programs, and support for professional growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED