Clinic/Practice Assistant Senior- Per Diem

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. The role handles administrative duties related to patient visits, including scheduling, check-in, and check-out, and performs duties of other assistant levels at the highest proficiency level. Actual duties may vary by department. The position is onsite at 100 Blossom Street and is per diem, with a stated schedule of Friday 9:00 a.m.–5:00 p.m., Saturday 9:00 a.m.–5:30 p.m., and Sunday 9:00 a.m.–5:30 p.m. The listed pay range is $19.37–$27.71 per hour.

Requirements

High school diploma or equivalent required.
Three to five years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations and standards and office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage non-routine phone calls, and solve routine issues as appropriate.
Ability to communicate effectively in writing and convey information clearly to others.
Ability to understand work-related documents and compose or edit emails, memos, and letters.
Ability to take complete and accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following protocols, and working within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties related to a clinical service or physician practice office.
Make patient appointments, maintain appointment records, answer routine caller inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical records/LMR.
Act as a super user for scheduling, registration, and billing systems.
Provide assistance and training to others in scheduling, registration, and billing systems.
May perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking.
Provide functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversee the daily activities of practice staff.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.