Clinic Practice Assistant I - Per Diem

Mass General Brigham•Boston, MA

2d•$18 - $23•Onsite

About The Position

The Clinic Practice Assistant I performs administrative and basic clinical-support functions to help ensure smooth and efficient clinical service or physician practice operations under close to general supervision. Work consists mainly of basic, routine, and repetitive clerical tasks, with duties that may vary by department. This position does not require patient care. The role is per diem, onsite at Massachusetts Eye and Ear Infirmary, and works a day shift.

Requirements

High school diploma or equivalent required; experience cannot be substituted for the education requirement.
0–1 year of healthcare office experience required.
Basic proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, handle less routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly with others.
Ability to manage personal time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to requests for information.
Assist with patient flow processes.