Clinic Practice Assistant I

Mass General Brigham•Boston, MA

1d•$18 - $23•Onsite

About The Position

The Clinic Practice Assistant I performs administrative and basic clinical-support functions to help ensure smooth, efficient operations in a clinical service or physician practice office. The role works under close to general supervision and handles routine, repetitive clerical tasks related to patient visits, including scheduling, check-in, and check-out. Specific duties may vary by department. The position does not require patient care.

Requirements

High school diploma or equivalent.
0–1 year of healthcare office experience required.
Basic proficiency with office suite software.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing or editing emails, memos, and letters, and taking complete and accurate messages.
Ability to understand work-related written materials and communicate clearly with others.
Ability to manage own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registration accuracy.
May monitor patients in the waiting room and respond to their information needs.
Assist with patient-flow processes.