Mgr-Clinic Practice I

EvergreenHealth•Redmond, WA

About The Position

Manages the day-to-day operations and profit and loss of generally one clinic facility, including physician and staff management, patient scheduling and flow, medical records, patient accounting, supply ordering, and complaint resolution. The role is responsible for financial performance, regulatory compliance, medical-record security, staff training, continuous quality improvement, revenue-cycle effectiveness, and clinic performance targets. The manager works with physicians and organizational leaders to improve clinic efficiency, patient satisfaction, referrals, and growth.

Requirements

Associate degree or an equivalent combination of education and experience.
Two years of management experience in a healthcare setting; experience in a medical clinic is preferred.

Nice To Haves

Bachelor’s degree.
Experience managing medical clinics.
Project and change management experience and/or Lean training.

Responsibilities

Achieve budgeted expenses and revenue on a monthly and annual basis.
Develop annual revenue and expense projections for department and capital budgets within EvergreenHealth guidelines.
Ensure the office and personnel follow EvergreenHealth policies.
Ensure operations comply with requirements of governing agencies and bodies, including OSHA, Joint Commission, Medicare, and HIPAA.
Ensure the timeliness, accuracy, and security of patient medical records.
Ensure staff receive training in proper PMSI use and newly implemented EMR processes and procedures.
Collaborate in developing and promoting a continuous quality improvement culture.
Follow projects from design through completion, learning, and next steps, in conjunction with medical directors, department leadership, staff, and others as appropriate.
Monitor CQI indicators and manage data collection and reporting.
Work with physicians to ensure the clinic operates at peak efficiency.
Coordinate with primary care and other specialty managers to support seamless referrals and maximize system integrity.
Monitor patient satisfaction and develop improvement plans when necessary.
Provide oversight and initiate strategies and goals to ensure an effective and efficient revenue cycle.
Monitor labor productivity reports against targets using the Premier OA system and remain accountable for clinic targets and standard key performance indicators set through annual organizational budgets and performance targets.
Develop clinic growth strategies in coordination with division leadership and EvergreenHealth Strategic Priorities.
Perform other duties as assigned.