Assoc Mgr,Practice Mgt

CVS Health • Huntsville, AL

3d • $46,988 - $102,000

About The Position

The Associate Practice Manager leads and manages operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, works to achieve patient satisfaction and clinical outcomes measured through various metrics, and ensures the clinic runs smoothly and safely each day. The position reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership, depending on location, and offers an opportunity for advancement.

The Associate Practice Manager partners with the Center Medical Director and Associate Outreach Manager to lead the center as a triad, making collaborative decisions that support patients and the team and drive center profitability. The role requires flexible hours as needed, including occasional evenings.

Requirements

• At least 2 years of experience in a supervisory role.
• Ability to work flexible hours as needed, including occasional evenings.
• Proficient PC skills.
• Authorization to work in the United States.
• Passion for mentorship and team development.
• Ability to foster a collaborative, patient-centric, results-oriented center culture that supports current patients and growth while making the center a Great Place to Work.
• Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Flexible and positive attitude, including comfort with ambiguity.
• Proactive, adaptable working style; ability to cover tasks as they arise and independently make decisions about competing priorities.
• Impeccable judgment and maturity.
• Supportive attitude toward older adult patients.
• Ability to handle confidential information with discretion.

Nice To Haves

• Bachelor's or master's degree in a related field.
• At least 5 years of supervisory experience in a clinical setting.
• Fluency in Spanish or other languages spoken in the communities served, where necessary.
• Experience successfully driving teams toward achievement of metrics.
• Experience with Google Suite.

Responsibilities

• Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more.
• Build an engaged and thriving team, foster a Great Place to Work, and demonstrate company values and service behaviors.
• Ensure daily clinic operations run smoothly and safely, including adequate staffing, coverage for call-offs or scheduled PTO, and adherence to Standard Operating Procedures.
• Provide an unmatched patient experience and perform service recovery as needed.
• Support clinical and service teams in following standard meetings, huddles, and preventive-care best practices, and in meeting patient-experience, clinical-outcome, and team-member-experience metrics.
• Lead implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows.
• Ensure patient scheduling processes are executed efficiently.
• Oversee clinical and community areas and coordinate building-related issues with the Facilities team.
• Serve as the point of contact for the alarm monitoring company, including potential after-hours contact when an alarm is tripped.
• Use company proprietary software, reporting systems, and the selected EMR to monitor completion of tasks and workflows.
• Partner with the Center Medical Director and Associate Outreach Manager to lead the center, make collaborative decisions, support patients and the team, and drive center profitability.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed