Mgr-Clinic Practice I

EvergreenHealth•Redmond, WA

10d

About The Position

Manages the day-to-day operations and profit and loss of generally one clinic facility. Responsibilities include physician and staff management, patient scheduling and flow, medical records, patient accounting, supply ordering, and complaint resolution. The manager works with physicians and other clinic leaders to maintain efficient operations, support quality improvement, ensure regulatory compliance, and develop strategies for clinic growth.

Requirements

Associate degree or equivalent combination of education and experience.
Two years of management experience in a healthcare setting, preferably in a medical clinic.

Nice To Haves

Bachelor’s degree.
Experience managing medical clinics.
Project and change management experience and/or Lean training.

Responsibilities

Achieve monthly and annual budgeted expenses and revenue; develop annual revenue and expense projections for department and capital budgets within EvergreenHealth guidelines.
Ensure the office and personnel follow EvergreenHealth policies and that operations comply with governing agencies and regulations, including OSHA, Joint Commission, Medicare, and HIPAA.
Ensure the timeliness, accuracy, and security of patient medical records within the office.
Ensure staff are trained in proper PMSI use and newly implemented EMR processes and procedures.
Collaborate on developing and promoting a culture of continuous quality improvement; follow projects from design through completion, learning, and next steps with medical directors, department leadership, staff, and others as appropriate.
Monitor CQI indicators and collect and report data.
Work with physicians to ensure the clinic operates at peak efficiency.
Coordinate with primary care and other specialty managers to support a seamless referral process and maximize system integrity.
Monitor patient satisfaction and, when necessary, develop improvement plans.
Provide oversight and initiate strategies and goals for an effective and efficient revenue cycle.
Monitor labor productivity reports against targets using the Premier OA system and be accountable for clinic targets and standard key performance indicators established through annual organizational budget and performance target settings.
Develop clinic growth strategies in coordination with division leadership and EvergreenHealth Strategic Priorities.
Perform other duties as assigned.