Office Mgr Clinic II

Covenant Health•Sevierville, TN

1d•Onsite

About The Position

The Office Manager II provides day-to-day administrative and operational leadership for a moderate-complexity, single- or multi-specialty physician practice with 3,000 to 9,000 office visits per year. The practice may operate at one or more locations and is staffed by 3–6 providers and 10–14 staff FTEs. The manager oversees clinic operations, staff performance, financial processes, patient-experience initiatives, and regulatory compliance. As the primary on-site leader, this role coordinates workflows, staff supervision, scheduling, performance monitoring, and operational improvement initiatives. Front-office and/or clinical support leaders may report directly to the Office Manager II. The position is with Cardiology Associates of East Tennessee, part of Covenant Medical Group, the employed and managed medical practice organization of Covenant Health. Covenant Medical Group provides care across East Tennessee, with more than 300 physicians and advanced practice providers in 20 communities and services spanning primary care, walk-in clinics, preventive medicine, and advanced surgical and subspecialty care.

Requirements

High school diploma or equivalent required.
One to two years managing at least a medium-sized practice of approximately four physicians or advanced practice providers, or comparable experience or credentials that may be used in other practice areas such as X-ray, laboratory, or orthopedics.
No licensure required.

Nice To Haves

Bachelor’s degree in business or a related field preferred.

Responsibilities

Apply leadership and patient-experience principles aligned with Covenant Health’s strategy for patient-centered healthcare service.
Select, hire, and identify training needs for office employees; ensure appropriate staffing levels and operational workflows.
Supervise and evaluate assigned personnel, and meet with staff at least monthly.
Maintain practice financial goals through efficient, timely billing and collections; review patient-account status and resolve billing or processing problems promptly.
Develop and direct efficient materials-management processes, including cost-efficient ordering and use of preferred vendors.
Partner with CMG Clinical Services and appropriate department liaisons to maintain compliance with regulatory and governmental agencies.
Develop and safeguard a positive work environment through employee-relations strategies and collaboration with department liaisons on workflow or personnel changes.
Oversee and monitor operating expenses and operate within budget as applicable.
Provide or obtain necessary resources and support for office departments and locations.
Remain professionally accessible to office personnel by being routinely present in clinic environments, understanding staff needs and workflows, and advocating for corporate strategies.
Recommend coordination of interdepartmental office efforts through appropriate channels and advocate for changes that better align with Covenant Health’s philosophy of patient care.
Assist with development and monitoring of budgets and performance goals.
Maintain accurate, efficient, and effective information and reporting systems.
Maintain consistent contact with designated providers about daily operational activities and financial progress; meet routinely with providers to address clinic needs.
Maintain confidentiality and professionalism in employee relations, provider dynamics, and strategic initiatives.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward goals and objectives and participate in quality-improvement initiatives as requested.
Perform other duties as assigned.