Mgr-Clinic Practice I

EvergreenHealth•Redmond, WA

10h•Onsite

About The Position

Manages the day-to-day operations and profit and loss of generally one clinic facility. Areas of responsibility include physician and staff management, patient scheduling and flow, medical records, patient accounting, supply ordering, and complaint resolution. The manager works with physicians and department leadership to support efficient clinic operations, regulatory compliance, continuous quality improvement, patient satisfaction, revenue-cycle performance, and clinic growth.

Requirements

Associate degree or an equivalent combination of education and experience.
Two years of management experience in a healthcare setting, preferably in a medical clinic.

Nice To Haves

Bachelor’s degree.
Experience managing medical clinics.
Project and change management experience and/or Lean training.

Responsibilities

Achieve budgeted expenses and revenue on a monthly and annual basis.
Develop annual revenue and expense projections for department and capital budgets within EvergreenHealth guidelines.
Ensure the office and personnel follow EvergreenHealth policies.
Ensure clinic operations comply with applicable regulatory agencies and bodies, including OSHA, J C, Medicare, and HIPAA.
Ensure the timeliness, accuracy, and security of patient medical records within the office.
Ensure staff are trained in proper PMSI use and newly implemented EMR processes and procedures.
Collaborate in developing and promoting a continuous quality improvement culture.
Follow projects from design through completion, learning, and next steps, in conjunction with medical directors, department leadership, staff, and others as appropriate.
Monitor CQI indicators, collect data, and report results.
Work with physicians to ensure the clinic operates at peak efficiency.
Coordinate with primary care and other specialty managers to support a seamless referral process and maximize system integrity.
Monitor patient satisfaction and, when necessary, develop improvement plans.
Provide oversight and initiate strategies and goals to ensure an effective and efficient revenue cycle.
Monitor labor productivity reports against targets using the Premier OA system and remain accountable for clinic targets and standard key performance indicators set through annual organizational budgeting and performance target setting.
Develop clinic growth strategies in coordination with division leadership and EvergreenHealth Strategic Priorities.
Perform other duties as assigned.