Clinic Practice Assistant I

Mass General Brigham•Boston, MA

1d•$18 - $23•Onsite

About The Position

Performs administrative and basic clinical-support functions to help ensure smooth and efficient clinical service or practice operations under close to general supervision. The work includes routine clerical tasks and administrative duties related to patient visits, such as scheduling, check-in, and check-out. Specific duties may vary by department. This position does not require patient care.

Requirements

High school diploma or equivalent.
0–1 year of healthcare office experience required.
Basic proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including conveying information clearly, composing or editing email, memos, and letters, and taking complete and accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively with others.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to information needs.
Assist with patient flow processes.