Clinic Manager - In Center

Dialysis Care Center • Hazel Crest, IL

21d • $89,440 - $101,920

About The Position

The Clinic Manager plans, coordinates, and manages clinic operations and assigned employees. The role directs, coordinates, and evaluates nursing care and services provided to patients, ensuring care meets company and regulatory standards. The Clinic Manager supports the mission, core values, customer-service standards, policies, procedures, and compliance requirements of Home Dialysis Services & Dialysis Care Center, LLC (HDS/DCC), including applicable state and federal regulations.

The position provides clinical and operational oversight, supports staff training and patient education, and helps ensure safe and effective home dialysis care. The Clinic Manager maintains proficiency with home dialysis equipment and troubleshoots equipment issues with patients by telephone. The job includes desk and computer work, interaction with clients, travel between assigned facilities and other locations, and possible travel to staff meetings. Work may take place in a dialysis center or a patient's home, where exposure to infectious or contagious diseases or materials is possible. The role requires the ability to lift 30 pounds as needed. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Current registered nurse (RN) licensure.
• Two to three years of nursing experience.
• Current CPR card.
• Proficiency with PCs and Microsoft Office Suite, including Outlook, Word, and Excel.
• Good presentation and communication skills.
• Ability to be productive and resourceful and meet deadlines.
• Excellent leadership skills.
• Ability to work independently while functioning in a collaborative, fast-paced team environment.
• Ability to multitask, work under pressure, and meet deadlines effectively.
• Excellent written and oral communication skills.
• Strong data-entry, organizational, and interpersonal skills.
• High integrity, teamwork, patient-service focus, and flexibility.

Nice To Haves

• Bachelor of Science in Nursing (BSN).

Responsibilities

• Provide overall supervision of the assigned clinic and manage its operations and employees.
• Review physician lab orders for accuracy in the Medical Information System as required.
• Maintain proficiency in operating home dialysis therapy equipment and troubleshoot equipment problems with patients by telephone.
• Work with physicians and registered nurses to increase patient census.
• Promote operational efficiency and work toward quality goals.
• Manage the assigned clinic’s QAPI responsibilities and participate in Governing Body meetings.
• Ensure adequate staffing.
• Process team time cards, time-off requests, and time-card approvals, and provide necessary paperwork to Human Resources.
• Ensure nursing staff provide appropriate, high-quality patient care that meets or exceeds company and regulatory standards.
• Participate in staff training and orientation of new staff as assigned.
• Assist with identifying, evaluating, and selecting candidates for the Dialysis Program, including assessing patients’ home environments.
• Train home patients and their families in the safe and effective operation and maintenance of specific equipment through a formal Dialysis Training program.
• Educate patients and families about End Stage Renal Disease (ESRD) and available treatment options.
• Provide ongoing patient education about dialysis care, peritoneal or vascular access, home dialysis therapy, medications, and related health conditions.
• Oversee, supervise, and support Dialysis RN/PD and HHD staff.
• Oversee and supervise Patient Care Technicians and Staff Assistant Caregivers.
• Communicate patient-related issues to the Clinical Area Manager or Director of Operations and the patient’s physician as needed.
• Report adverse patient events at home or in the clinic, as well as equipment- and technology-related problems, to the Clinical Area Manager or Director of Operations.
• Support HDS/DCC’s values and customer-service standards and provide outstanding service to staff, clients, and vendors.
• Build and maintain effective relationships through timely, effective communication.
• Take action to respond to, resolve, and follow up on customer-service issues in a timely manner.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Hospital indemnity, critical illness, accident insurance, and long-term disability coverage.
• Voluntary life and accidental death and dismemberment (AD&D) insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Company-paid short-term disability and basic life/AD&D coverage equal to one times salary.
• Employee Assistance Program (EAP) and LifeMart discounts.
• 401(k) with company match.
• Paid Time Off (PTO) and Extended Sick Leave (ESL).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed