Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

21h

About The Position

The Clinic Liaison supports the Center’s health services and performs administrative and client-facing duties under direct supervision of the Program Supervisor. The role rotates monthly among Front Desk, Medical Records, and Phones, and helps maintain a welcoming, professional experience for clients. Duties include reception and appointment coordination, payment processing and reconciliation, schedule maintenance, insurance eligibility checks, medical-records support, phone coverage, and general administrative work. The Clinic Liaison may also train and work with clerical volunteers, participate in staff meetings and training, and complete special projects or other assigned duties. The position is with the Los Angeles LGBT Center, whose mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society. Its Health Services department provides free or low-cost medical and mental health services, including LGBTQ-focused primary care and research to advance community care and treatment.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and mission.
Excellent verbal and written communication skills.
Strong organizational, detail-oriented, and interpersonal skills, with the ability to work as a team member in a high-client-volume environment.
Typing speed of 45 words per minute.
Computer software knowledge, including word processing, spreadsheets, and Internet use.
Strong customer service skills.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.
Able to work flexible hours, including Saturdays and evenings.

Nice To Haves

One to two years of healthcare office experience preferred.
Bilingual skills are a plus; English/Spanish fluency preferred.

Responsibilities

Follow and assist with implementation of Business Office procedures.
Rotate monthly among Front Desk, Medical Records, and Phones stations.
Greet clients in person and by telephone in a welcoming, pleasant, and professional manner.
Provide front-desk reception, check patients in, schedule appointments, and make preliminary assessments to help ensure appropriate client services.
Record client payments and co-pays, ensure accurate transactions, and complete daily balancing and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Assist with the medical-records filing system, including routing charts, tracking records, and filing charts and loose sheets.
Process outside-entity record requests promptly while following confidentiality practices and procedures.
Cover clinic phones, including scheduling and canceling appointments, making reminder calls, and providing general information about services.
Train and work with clerical volunteers as needed.
Perform assigned daily administrative functions, including word processing and general voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal staff training as needed.
Complete special projects and other assigned duties.