Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

6h•$22 - $23

About The Position

The Clinic Liaison works under the direct supervision of the Program Supervisor and supports the Health Services department by carrying out Business Office procedures and rotating among Front Desk, Medical Records, and Phones. The role helps ensure clients receive welcoming, professional service and appropriate administrative support. Responsibilities include reception and patient check-in, appointment scheduling, preliminary client assessments, recording and reconciling payments, maintaining staff schedules, checking insurance eligibility and completing Medi-Cal reservations for care, and supporting medical-record filing and requests. The Clinic Liaison also provides phone coverage, trains clerical volunteers as needed, performs general administrative work, and participates in staff meetings and trainings. The Los Angeles LGBT Center provides free or low-cost medical and mental health services, including primary care for LGBTQ people. Its mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and mission to improve the world for LGBTQ people.
Ability to work flexible hours, including Saturdays and evenings.
Excellent verbal and written communication skills.
Strong organizational, detail, and interpersonal skills, with the ability to work as a team member in a high-client-volume environment.
Typing speed of 45 words per minute.
Computer software skills, including word processing, spreadsheets, and Internet use.
Strong customer service skills.
Ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

Nice To Haves

One to two years of healthcare office experience.
Bilingual skills; English/Spanish fluency preferred.

Responsibilities

Adhere to and assist in implementing Business Office procedures.
Rotate monthly among departmental stations, including Front Desk, Medical Records, and Phones.
Greet clients in person and by telephone, providing a welcoming, pleasant, and professional response.
Provide front-desk reception, check in patients, schedule appointments, and make preliminary client assessments to help ensure appropriate services.
Record client payments and co-pays, ensure accurate transactions, and complete daily balancing and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Assist with the medical-record filing system, including routing charts, tracking records, and filing charts and loose sheets.
Process outside-entity record requests promptly while following confidentiality practices and procedures.
Provide clinic phone coverage, schedule and cancel appointments, make reminder calls, and provide general information about services.
Train and work with clerical volunteers as needed.
Perform assigned administrative tasks, including word processing and voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal staff trainings as needed.
Complete special projects and other assigned duties.