Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

6h•$22 - $23

About The Position

The Clinic Liaison works in the Health Services department and performs reception, scheduling, records, phone, and other administrative functions. The role rotates monthly among Front Desk, Medical Records, and Phones, and helps ensure clients receive welcoming, professional service. The position supports a health center providing medical and mental health services to LGBTQ people.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and its mission to improve the world for LGBTQ people.
Ability to work flexible hours, including Saturdays and evenings.
Excellent verbal and written communication skills.
Strong organizational, detail-oriented, and interpersonal skills, with the ability to work as a team member in a high-client-volume environment.
Typing speed of 45 words per minute.
Computer skills, including word processing, spreadsheets, and Internet use.
Strong customer service skills.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

Nice To Haves

One to two years of healthcare office experience preferred.
Bilingual skills are a plus; English/Spanish fluency is preferred.

Responsibilities

Adhere to and assist in implementing Business Office procedures.
Rotate monthly among departmental stations, including Front Desk, Medical Records, and Phones.
Greet clients in person and by telephone and provide welcoming, pleasant, professional service.
Perform front desk reception, patient check-in, appointment scheduling, and preliminary client assessments to support appropriate services.
Record client payments and co-pays, ensure accurate monetary transactions, and complete daily balancing and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Assist with the medical records filing system, including routing charts, tracking records, and filing records and loose sheets.
Process outside entities’ record requests promptly while following confidentiality practices and procedures.
Cover clinic phones, including scheduling and canceling appointments, making reminder calls, and providing general information about services.
Train and work with clerical volunteers as needed.
Perform assigned administrative functions, including word processing and voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal staff trainings as needed.
Complete special projects and other assigned duties.