Clinic Liaison
About The Position
The Clinic Liaison works under direct supervision of the Program Supervisor in the Health Services department. The role rotates monthly among front desk, medical records, and telephone stations, providing welcoming and professional service to clients and colleagues. Duties include reception and appointment scheduling, preliminary client assessments, payment processing and reconciliation, schedule maintenance, insurance eligibility checks, medical-records support, telephone coverage, clerical volunteer training, and general administrative work. The position also participates in staff meetings and training and completes special projects and other assigned duties. The Center’s mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society. Its Health Services department provides free or low-cost medical and mental health services, including LGBTQ-focused primary care and research to advance community care and treatment.
Requirements
- Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
- Passion for the Center’s work and mission to improve the world for LGBTQ people.
- Strong communication, organizational, and interpersonal skills, with attention to detail.
- Ability to work as a team member in a high-client-volume environment.
- Typing speed of at least 45 words per minute.
- Proficiency with word processing, spreadsheets, and the Internet.
- Strong customer service skills.
- Ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.
Nice To Haves
- At least one year of healthcare office experience is preferred.
- Bilingual skills are a plus; English/Spanish fluency is preferred.
Responsibilities
- Adhere to and assist with implementing business office procedures.
- Rotate monthly among departmental stations, including front desk, medical records, and phones.
- Greet clients in person and by telephone, providing welcoming, pleasant, and professional service.
- Handle front desk reception, including patient check-in, appointment scheduling, and preliminary assessments to help ensure appropriate services.
- Record client payments and co-pays, and ensure accurate transactions, daily balancing, and reconciliation sheets.
- Maintain daily and monthly schedules for medical, mental health, and social services personnel.
- Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
- Assist with the medical records filing system, including routing charts, tracking records, filing, and sorting loose sheets.
- Process outside entities’ record requests promptly while following confidentiality practices and procedures.
- Provide clinic phone coverage, including scheduling and canceling appointments, making reminder calls, and sharing general information about services.
- Train and work with clerical volunteers as needed.
- Perform assigned daily administrative functions, including word processing and general voice, written, and electronic communications.
- Attend and actively participate in staff meetings and internal staff trainings as needed.
- Complete special projects and other assigned duties.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Employee Assistance Program
- 403(b) retirement plan
- Additional $1.75 per hour for hours worked between 6 p.m. and 6 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
