Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

7h•$22 - $23

About The Position

The Clinic Liaison works in the Health Services department, supporting clinic and business-office operations. The role rotates monthly among front desk, medical records, and phone stations. It includes welcoming clients, handling reception and appointment scheduling, processing payments, maintaining schedules and records, checking insurance eligibility, and providing administrative and telephone support. The position works under direct supervision of the Program Supervisor. The listed reporting line identifies the Front Office Manager. The Los Angeles LGBT Center provides free or low-cost medical and mental health services to LGBTQ people, including primary care and research focused on the community. The Center’s mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society. The position is scheduled Monday through Friday, 7:30 a.m. to 4:30 p.m. It is non-exempt and union-represented, with a 90-day probationary period. A shift differential of $1.75 per hour applies to hours worked between 6 p.m. and 6 a.m.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and mission.
Strong communication, organizational, and interpersonal skills, with close attention to detail.
Ability to work as a team member in a high-client-volume environment.
Typing speed of at least 45 words per minute.
Proficiency with word processing, spreadsheets, and the Internet.
Strong customer service skills.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.
Ability to work flexible hours, including Saturdays and evenings.

Nice To Haves

At least one year of healthcare office experience is preferred.
Bilingual skills are a plus; English/Spanish fluency is preferred.

Responsibilities

Follow and assist with implementing business-office procedures.
Rotate monthly among departmental stations, including the front desk, medical records, and phones.
Welcome clients in person and by telephone, providing professional and pleasant service to clients and colleagues.
Handle front desk reception, including patient check-in, appointment scheduling, and preliminary assessment of clients to ensure appropriate services.
Record client payments and co-pays; ensure accurate transactions, daily balancing, and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Help maintain the medical-record filing system, route charts to providers, track and file records, and sort loose sheets.
Process outside entities’ record requests promptly while following confidentiality practices and procedures.
Provide clinic phone coverage, including scheduling and canceling appointments, making appointment reminder calls, and sharing general information about services.
Train and work with clerical volunteers as needed.
Perform assigned daily administrative functions, including word processing and voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal trainings as needed.
Complete special projects and other assigned duties.