Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

21h

About The Position

The Clinic Liaison performs administrative and client-facing duties in a healthcare clinic under direct supervision. The role rotates monthly among front desk, medical records, and phone stations, and supports a welcoming and professional experience for clients. Duties include reception and appointment services, payment handling, schedule maintenance, insurance eligibility checks, medical-records administration, phone coverage, clerical support, and participation in staff meetings and trainings. The position supports the Los Angeles LGBT Center’s mission to help LGBTQ people thrive as healthy, equal, and complete members of society.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and mission to improve the lives of LGBTQ people.
Strong communication, organizational, and interpersonal skills, with careful attention to detail.
Ability to work as a team member in a high-client-volume environment.
Typing speed of at least 45 words per minute.
Proficiency with word processing, spreadsheets, the Internet, and related tools.
Strong customer service skills.
Ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

Nice To Haves

At least one year of healthcare office experience is preferred.
Bilingual skills are a plus; English/Spanish fluency is preferred.

Responsibilities

Adhere to and assist in implementing business office procedures.
Rotate monthly among departmental stations, including front desk, medical records, and phones.
Welcome clients at reception and by telephone in a pleasant and professional manner, and support professional interoffice relations.
Provide front desk reception, including patient check-in, appointment scheduling, and preliminary client assessments to help ensure appropriate services.
Record client payments and co-pays, ensure accurate monetary transactions, and complete daily balancing and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Assist with the medical-records filing system, including routing charts to providers, tracking records, filing, and sorting loose sheets.
Process outside entities’ requests for records promptly while following confidentiality practices and procedures.
Provide clinic phone coverage, including scheduling and canceling appointments, making reminder calls, and providing general information about services.
Train and work with clerical volunteers as needed.
Perform assigned administrative functions, including word processing and general voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal trainings as needed.
Complete special projects and other assigned duties.