Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

20h

About The Position

The Clinic Liaison works in the Health Services department and supports clinic operations by assisting with Business Office procedures, rotating through departmental stations, and providing welcoming service to clients. The role includes front desk reception, appointment scheduling, preliminary client assessments, payment processing, schedule maintenance, insurance eligibility checks, medical records support, and clinic phone coverage. The Clinic Liaison also performs administrative tasks, works with clerical volunteers, and participates in staff meetings and trainings. The position is listed as non-exempt and union, with a 90-day probation period. The schedule is Monday through Thursday, 10:30 a.m.–7:30 p.m., and Friday, 8:30 a.m.–5:30 p.m. An additional $1.75 per hour applies to hours worked between 6 p.m. and 6 a.m.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
Passion for the Center’s work and its mission to improve the lives of LGBTQ people.
Excellent verbal and written communication skills.
Strong organizational, detail-oriented, and interpersonal skills.
Demonstrated ability to work as a team member in a high-client-volume environment.
Typing speed of 45 words per minute.
Computer proficiency, including word processing, spreadsheets, and Internet use.
Strong customer service skills.
Demonstrated ability to work effectively with people of diverse backgrounds in a multicultural environment.
Ability to work flexible hours, including Saturdays and evenings.

Nice To Haves

One to two years of healthcare office experience preferred.
Bilingual skills are a plus; English/Spanish fluency is preferred.

Responsibilities

Adhere to and assist in implementing all Business Office procedures.
Rotate monthly among departmental stations, including Front Desk, Medical Records, and Phones.
Greet clients in person and by telephone in a welcoming, pleasant, and professional manner.
Provide front desk reception, including patient check-in, appointment scheduling, and preliminary client assessments to help ensure appropriate services.
Record client payments and co-pays, and ensure accurate monetary transactions, daily balancing, and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Assist with the medical records filing system, including routing charts to providers, tracking and filing records, and sorting and filing loose sheets.
Process record requests for outside entities in a timely manner while following confidentiality practices and procedures.
Provide clinic phone coverage, including scheduling and canceling appointments, making reminder calls, and providing general information about services.
Train and work with clerical volunteers as needed.
Perform assigned daily administrative functions, including word processing and general voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal staff trainings as needed.
Complete special projects and other assigned duties.