Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

19h

About The Position

The Clinic Liaison works in the Health Services department and performs clinic reception and administrative duties. The role rotates monthly among front desk, medical records, and phone stations, helping clients access medical, mental health, and social services in a welcoming and professional manner. The position is under direct supervision of the Program Supervisor. The department provides free or low-cost LGBTQ+ medical and mental health services, including primary care and research intended to advance care and treatment for the community.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and mission to improve the lives of LGBTQ people.
Strong communication, organizational, and interpersonal skills, with close attention to detail.
Ability to work as a team member in a high-client-volume environment.
Typing speed of at least 45 words per minute.
Proficiency with word processing, spreadsheets, and the Internet.
Strong customer service skills.
Ability to work effectively with people across diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

Nice To Haves

At least one year of healthcare office experience is preferred.
Bilingual skills are a plus; English/Spanish fluency is preferred.

Responsibilities

Follow and assist with implementing business office procedures.
Rotate monthly among front desk, medical records, and telephone stations.
Welcome clients at reception and on the phone, maintaining professional and pleasant client and interoffice interactions.
Handle front desk reception, including patient check-in, appointment scheduling, and preliminary assessments to direct clients to appropriate services.
Record client payments and co-pays; ensure accurate transactions, daily balancing, and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers, including completing Medi-Cal reservations for care (TARs).
Help maintain the medical records filing system, including routing charts to providers, tracking records, filing, and sorting loose sheets.
Process outside entities’ requests for records promptly while following confidentiality practices and procedures.
Provide clinic phone coverage, including scheduling and canceling appointments, making reminder calls, and giving general information about services.
Train and work with clerical volunteers as needed.
Perform assigned daily administrative functions, including word processing and voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal staff trainings as needed.
Complete special projects and other assigned duties.