Clinic Admissions Associate

ABC•Shakopee, MN

1d•Onsite

About The Position

The Clinic Admissions Associate (CAA) is the first point of connection for families beginning ABA treatment at Action Behavior Centers. The associate guides families through admissions with empathy and care, helping them feel supported, informed, and confident from their first phone call through their child’s first day of therapy. Working closely with the center’s Operations Manager, the CAA manages administrative processes and helps families understand how ABC can support their child. This is a full-time, permanent, in-center position paying $19.23–$21.63 per hour, based on experience and market, with performance incentives of up to $6,000 per year through monthly and quarterly incentives. The role handles administrative tasks, maintains organized and accurate records, responds to family inquiries, communicates with referral sources and external partners, and collaborates with the Operations Manager and Clinical Directors on admissions, onboarding, and marketing. The CAA is expected to reflect ABC’s Core Values of Caring, Excellence, Team, Learning, and Fun and serve as a culture role model. Action Behavior Centers provides evidence-based applied behavior analysis (ABA) therapy and related autism services, including diagnostic support, individualized Early Intensive Behavioral Intervention (EIBI), parent training, and school readiness programs. Its services are delivered across centers in Arizona, Colorado, Illinois, Indiana, Minnesota, North Carolina, Pennsylvania, South Carolina, and Texas.

Requirements

High school diploma or GED.
Clear written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information responsibly.
Proficiency with Google Workspace, including Docs, Sheets, and Drive, and general computer skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Positive, professional attitude that helps families feel welcome.
Dependability and ability to lead by example at the center.
Interest in supporting autistic children and their families and working in a caring, collaborative culture.

Nice To Haves

Bachelor’s degree.
At least one year of experience in administrative work, customer service, or client relations.
Experience in an ABA or healthcare setting.
Experience as a Behavioral Therapist (BT) or familiarity with autistic children.
Knowledge of behavioral health, medical documentation, or healthcare terminology.

Responsibilities

Handle daily center administrative tasks, including document management, scheduling, and data entry.
Serve as the first point of contact for prospective and current families, responding to calls, emails, and inquiries with empathy, accuracy, and professionalism.
Communicate with referral sources and other external partners.
Help families understand ABC’s services and how the organization supports their child.
Collaborate with the Operations Manager and Clinical Directors to coordinate admissions, onboarding, and marketing.
Maintain accurate, organized records that support compliance and clear communication across departments.
Live ABC’s Core Values of Caring, Excellence, Team, Learning, and Fun, and serve as a culture role model for teammates.

Benefits

Performance bonus of up to $6,000 per year through monthly and quarterly incentives.
401(k) with a 2% company match.
Career growth opportunities, including advancement to Senior CAA, Assistant Operations Manager, Operations Manager, or corporate roles.
Ongoing training and professional development.
Leadership opportunities as skills grow.
10 paid time off (PTO) days, 10 paid holidays, and two flex days in the first year, with more days added with tenure.
Health insurance with up to 90% covered by ABC.
Maternity or paternity award of up to $3,000.
Flexible spending account (FSA) options for childcare.
Student loan repayment contributions of up to $600 and tuition discounts through University Partnerships.
Complimentary DoorDash DashPass.
Complimentary lunch every Friday.
Teammate outings, regional recognition nights, and celebrations.