Client Support Coordinator

Reed's Adventures•New York, NY
•Remote

About The Position

Join the team as a Client Support Coordinator, supporting clients by coordinating vacation plans and ensuring a smooth, well-organized planning experience from start to finish. Assist individuals and families with organizing itinerary details, coordinating reservations, and making sure arrangements are clearly outlined and easy to follow. The role focuses on providing a seamless experience through strong communication, organization, and attention to detail. Coordinate vacation arrangements such as accommodations, transportation, and scheduled activities. Maintain organization and accuracy across plans involving multiple steps and confirmations, ensuring reservation details are confirmed and aligned within each itinerary. Communicate updates and planning details, track progress, and follow up on outstanding items. This position is fully remote, and training is provided.

Requirements

  • Strong communication and organizational skills
  • Detail-oriented with reliable follow-through
  • Comfortable working independently in a remote environment
  • Ability to manage multiple planning tasks
  • Tech-comfortable and able to learn new systems

Responsibilities

  • Assist clients with organizing vacation plans and itineraries
  • Coordinate reservations, confirmations, and scheduling
  • Maintain accurate records and documentation
  • Monitor planning progress and follow up as needed
  • Communicate updates and planning details clearly
  • Support a smooth and organized planning experience

Benefits

  • Flexible remote scheduling
  • Performance-based pay structure
  • Structured training and onboarding
  • Ongoing professional support and mentorship
  • Clear systems and workflows for success
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