Client Support Services Coordinator

Community Medical Services • Everett, WA

6d

About The Position

Reporting to the Client Support Services Manager, the entry-level Client Support Services Coordinator supports the day-to-day operations of the Client Support Services team. The role assists clients, maintains accurate documentation, and coordinates routine service needs, while providing foundational exposure to client support, compliance, and internal coordination in healthcare or behavioral health operations.

Requirements

• High school diploma or GED.
• 0–2 years of experience in customer service, healthcare support, or administrative roles.
• Strong communication and organizational skills.
• Basic proficiency in Microsoft Office and ability to learn CMS internet engines.
• Client-focused and empathetic.
• Eager to learn and receptive to feedback.
• Attention to detail.
• Dependable and professional.

Nice To Haves

• Associate’s degree or coursework in healthcare, social services, or a related field.
• Experience in healthcare, behavioral health, or client-facing roles.

Responsibilities

• Serve as a first point of contact for basic client inquiries via phone, email, or internal systems.
• Assist clients with onboarding steps, documentation collection, and general program navigation.
• Escalate complex client issues to senior staff or leadership as appropriate.
• Enter, update, and maintain accurate client information in CMS systems.
• Assist with intake packets, authorizations, and required forms.
• Track client requests and follow-ups to support timely resolution.
• Follow CMS policies, HIPAA guidelines, and documentation standards.
• Report potential quality-of-care or service concerns to leadership.
• Participate in audits, reviews, and training as assigned.
• Work closely with Senior Coordinators and leadership to learn workflows and best practices.
• Participate in team meetings and training opportunities.

Benefits

• Subsidized medical, dental, and vision insurance.
• Health savings account.
• Short- and long-term disability insurance.
• Life insurance.
• Paid sick, vacation, and holiday time.
• 401(k) retirement plan with match.
• Tuition and CME reimbursement up to 100%.
• Employee assistance program supporting mental health and wellness.
• Ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED