Administrative and Client Support Coordinator

At Your Side - Montgomery, TX•Conroe, TX

About The Position

At Your Side Home Care, a locally operated home care agency, is seeking a dependable, organized, and personable Administrative and Client Support Coordinator. The role supports smooth office operations and communication among clients, caregivers, and the office team through regular check-in calls, phone coverage, and administrative assistance. The position is full-time, Monday through Friday, with consistent hours from 8:00 AM to 5:00 PM. Starting pay is $17 per hour. The company provides a cell phone and training and support in its office procedures and software. The role offers an opportunity to support clients and caregivers.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to speak, read, write, and understand English.
Comfort using email, calendars, Microsoft Word, basic spreadsheets, scanners, and computer software.
Strong organizational skills, attention to detail, and follow-through.
Dependable attendance and a professional, respectful attitude.
Ability to manage interruptions, prioritize tasks, accept feedback, and handle confidential information appropriately.

Nice To Haves

Previous office administration or customer service experience.
Home care or healthcare office experience.

Responsibilities

Open and close the office, ensuring it is ready for the workday and secured at the end of the day.
Answer incoming calls, monitor voicemail and company texts, take accurate messages, and direct questions to the appropriate person.
Make weekly check-in calls to active clients and their representatives about satisfaction, caregiver reliability, concerns, and unmet needs.
Make weekly check-in calls to caregivers about assignments, supplies, communication, and support needs.
Document calls, concerns, and follow-up tasks, and ensure outstanding issues are addressed or passed to the appropriate person.
Recognize and promptly report urgent concerns, missed visits, complaints, and safety issues.
Schedule and confirm appointments, prepare materials, and communicate changes.
Assist with filing, scanning, copying, data entry, correspondence, and preparing client and caregiver materials.
Sort and distribute incoming mail, maintain office supplies and records, and keep contact lists and assigned logs up to date.
Help maintain office equipment and coordinate building maintenance requests as needed.
Organize daily tasks, meet deadlines, and communicate completed work, outstanding items, or concerns to the owner.
Protect confidential information, follow agency policies, and help with other office tasks as needed.