Client Support Coordinator Swing Shift
About The Position
The Client Support Coordinator handles client intakes and services under the supervision of the Shift Supervisor. The role involves problem-solving with clients and monitoring and controlling activity to help ensure the safety of clients and staff at the Navigation Center. This is a full-time, non-exempt, union position on the swing shift, from 4:00 p.m. to 12:30 a.m., with Thursdays and Fridays off. The organization operates homeless shelters and services for people experiencing homelessness and domestic violence in San Francisco. The position starts at $25.50 per hour and requires COVID vaccination and a negative TB test. Employment is contingent on successful completion of a background check.
Requirements
- High school degree or equivalent work experience.
- One year of experience working with diverse populations in a nonprofit setting.
- Excellent customer service skills.
- Good verbal, reading, and written communication skills.
- Enthusiasm for serving others.
- Experience and ability to work with men and women who are chronically homeless, use substances, and/or are mentally ill.
- Ability to maintain accurate records.
- Ability to work well under pressure and in crisis situations.
- Ability to follow rules and supervisors’ instructions.
- Proficiency in data entry, learning new software, and Microsoft Word.
- Demonstrated use of Vincentian values, including respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness, and excellence.
- Ability to maintain professional boundaries with guests, volunteers, and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
- COVID vaccination and a negative TB test are required.
- Successful completion of a background check is required for an employment offer.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Work with clients to resolve problems.
- Assist with providing clients with resource and referral information.
- Assist clients with navigating housing criteria.
- Treat all clients respectfully and courteously at all times.
- Monitor and control Navigation Center activities to ensure the safety of clients and staff.
- Deliver food to clients.
- Assist with shelter maintenance and cleanliness.
- Carry protective gloves at all times and use them as appropriate.
- Follow and maintain the rules and regulations in the Navigation Center’s operations manual.
- Implement and adhere to Standards of Care under City/County legislation.
- Enter client data into a database using provided software.
- Conduct area checks as assigned.
- Perform bed checks.
- Distribute and collect blankets and towels.
- Attend monthly all-staff meetings.
- Perform other appropriate duties as assigned.
Benefits
- Kaiser medical insurance paid in full.
- Voluntary dental, vision, and life insurance.
- 403(b) retirement plan with an employer-paid match after one year of employment.
- Employee Assistance Program.
- Ten vacation days and ten sick days accrued per year.
- Two personal floating holidays and twelve and a half holidays offered per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
