Client Support Associate
About The Position
Jackson Hewitt is hiring a Seasonal Client Support Associate to help create exceptional client experiences and provide support at its offices. The associate engages with clients, confirms appointments, follows up with past and prospective clients, distributes marketing materials, and keeps clients engaged while they wait. The posting also describes visiting local shops, events, and community locations to build brand awareness and recruit talent, using local market knowledge and social media to expand the organization’s reach and talent pipeline. The role is presented as an opportunity to learn new skills, make a positive impact on clients’ experiences, and grow within the organization. The posting welcomes applicants regardless of work background or experience level. PTIN certification is listed as required. Full-time and part-time positions and flexible schedule options are available.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and the ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- PTIN certification is required.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Visit local shops, events, and community locations to drive brand awareness and recruit talent.
- Use local market knowledge and social media skills to expand the organization’s reach and build a talent pipeline.
- Engage with clients and provide support to office visitors.
- Confirm client appointments and follow up with past and prospective clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access.
- Competitive salary.
- Employee discounts.
- Flexible schedule.
- Opportunity for advancement.
- Training and development.
- Work Lotto opportunity to win money for logged shifts.
- Low-cost healthcare, dental, and vision benefits.
- Teladoc sessions for the employee and household for $18 per month.
- Free identity theft protection.
- Corporate discount program.
- Free tax preparation training and PTIN registration reimbursement.
- Referral bonus opportunities.
- Free continuing tax education.
- Medical and prescription benefit option after working 1,560 hours annually.
- 401(k) with company match after working the first 1,000 hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
